Shipping Policy
Shipping
Where we ship
We currently ship to Spain and the European Union.
Processing time
Orders are processed within 1–2 business days of payment. Orders placed on weekends or public holidays are processed the next business day.
Delivery times
| Destination | Estimated delivery |
|---|---|
| Spain (mainland) | 3–6 business days |
| Balearic Islands | 4–8 business days |
| Rest of EU | 5–10 business days |
Delivery estimates begin once your order has been dispatched, not when it is placed. Estimates are not guaranteed and may be affected by carrier delays, customs or public holidays.
Shipping costs
Shipping is free on all orders. The price shown at checkout is the final price you pay.
Tracking
You receive a tracking link by email as soon as your order is dispatched. If you have not received it within 3 business days of ordering, contact hola.huellitas0@gmail.com.
Lost, delayed or damaged parcels
If your parcel has not arrived within 15 business days of dispatch, or arrives damaged, contact us and we will replace it or refund you in full. You do not need to deal with the carrier yourself.
Incorrect addresses
Please check your delivery address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery.
Update the estimated delivery windows above to match your actual fulfilment and carrier before advertising them.