PRIVACY POLICY

HUELLITAS™

Because every pet deserves a little more love.

Last updated: November 2, 2026

1. INTRODUCTION

HUELLITAS LLC, operating under the brand name Huellitas™, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://holahuellitas.com/, make a purchase, contact us, or otherwise interact with our online store.

Business name: HUELLITAS LLC
Business address: 8206 Louisiana Blvd NE, Ste A #10347, Albuquerque, NM 87113, United States
Contact email: hola.huellitas0@gmail.com
Website: https://holahuellitas.com/

For privacy and data protection purposes, HUELLITAS LLC is generally the controller of personal information collected through this store, except where a service provider processes information independently as a separate controller under its own privacy policy.

Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our products.

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our store, we may collect the following categories of personal information.

Information you provide directly

This may include:

• Your name and contact details.

• Billing and shipping addresses.

• Email address and telephone number.

• Order details and purchased products.

• Information relating to payments, refunds, and returns.

• Information you provide when contacting customer support.

• Product reviews, feedback, photographs, and other information you voluntarily submit.

Payment information

Payments are processed through the payment methods and payment providers available at checkout.

Payment providers may collect and process payment card details, billing information, and other information necessary to authorize and complete transactions.

We may receive payment confirmations, transaction references, payment status, and limited payment-related information. We do not intentionally store complete payment card details on our own systems.

Device and usage information

When you visit our website, certain information may be collected automatically, including:

• IP address and device identifiers.

• Browser type and operating system.

• Website pages visited and interactions with our store.

• Referring websites and browsing activity.

• Approximate location derived from technical information.

• Cookie identifiers and similar online technologies.

The information collected depends on your browser settings, our store configuration, and the services enabled on our website.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

• To process and fulfill customer orders.

• To arrange shipping and delivery.

• To process payments, refunds, exchanges, and returns.

• To send order confirmations and shipping notifications.

• To provide customer support and respond to inquiries.

• To manage customer accounts, where available.

• To maintain, operate, and improve our website.

• To detect, investigate, and prevent fraud or unauthorized transactions.

• To protect the security of our store, customers, and business.

• To comply with legal, tax, accounting, and regulatory obligations.

• To send marketing communications where legally permitted.

• To measure website performance and marketing effectiveness where the relevant tools are enabled and their use is permitted by law.

4. LEGAL BASES FOR PROCESSING

Where applicable data-protection laws, including the GDPR, require a legal basis for processing personal information, we rely on one or more of the following:

Performance of a contract: To process purchases, arrange delivery, handle payments, and provide services you request.

Legal obligations: To comply with applicable tax, accounting, consumer protection, and other legal requirements.

Legitimate interests: To operate and secure our store, prevent fraud, respond to customer inquiries, and improve our services, provided these interests do not override your rights and freedoms.

Consent: To send certain marketing communications or use non-essential cookies and tracking technologies where consent is required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. SHOPIFY AND THIRD-PARTY SERVICE PROVIDERS

Our online store is hosted by Shopify. Shopify provides the technology and services that allow us to operate our store, process orders, and provide checkout functionality.

Shopify and other service providers may process personal information to support:

• Website hosting and store functionality.

• Checkout and payment processing.

• Fraud prevention and security.

• Shipping and order fulfillment.

• Customer support.

• Website analytics and performance measurement.

• Marketing and advertising, where enabled.

Depending on the services and integrations we use, we may share relevant information with:

• Payment processors and financial service providers.

• Shipping and delivery companies.

• Product suppliers and fulfillment partners.

• Website hosting and technical service providers.

• Analytics and marketing providers, where enabled.

• Professional advisers, auditors, and insurers.

• Public authorities where disclosure is required by law.

We share only information reasonably necessary for the relevant purpose and subject to applicable legal requirements.

Third-party providers may process information under their own privacy policies and contractual arrangements.

For more information about how Shopify processes personal information, please review:

Shopify Privacy Policy

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, and similar technologies to:

• Operate essential store functions.

• Remember customer preferences.

• Maintain shopping carts and checkout sessions.

• Understand website traffic and usage.

• Improve website performance.

• Support advertising and marketing activities, where enabled.

Some cookies are necessary for the operation of our website. Other cookies, including certain analytics and advertising cookies, may require your consent depending on your location and applicable law.

Where required, we will request consent before activating non-essential cookies or tracking technologies.

You may manage your cookie preferences through the cookie settings available on our website, where provided, or through your browser settings.

Disabling certain cookies may affect some website features and functionality.

7. MARKETING COMMUNICATIONS

We may send promotional emails and other marketing communications where permitted by applicable law.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us at hola.huellitas0@gmail.com.

Even if you unsubscribe from marketing communications, we may still send necessary transactional or service-related messages, including:

• Order confirmations.

• Payment notifications.

• Shipping updates.

• Delivery notifications.

• Refund and return communications.

• Important service or policy notices.

We will obtain consent where required by applicable law.

8. INTERNATIONAL DATA TRANSFERS

HUELLITAS LLC is established in the United States. Our service providers and business partners may process personal information in the United States and other countries.

As a result, personal information may be transferred to countries outside the country where you reside, including countries that may have different data-protection laws.

Where personal information originating in the European Economic Area, United Kingdom, or another protected jurisdiction is transferred internationally, we will take steps to ensure that the transfer complies with applicable data-protection requirements.

Depending on the circumstances, appropriate safeguards may include an adequacy decision, approved contractual safeguards, or another lawful transfer mechanism.

You may contact us if you would like further information about applicable safeguards.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information to:

• Complete and document customer orders.

• Provide customer support.

• Process refunds and returns.

• Maintain business, tax, and accounting records.

• Prevent fraud and protect our business.

• Resolve disputes.

• Comply with legal obligations.

Retention periods depend on the type of information, the reason it was collected, and applicable legal requirements.

When personal information is no longer needed, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

10. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Request a copy of your personal information in a portable format.

• Object to certain types of processing.

• Request restriction of certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.

• Lodge a complaint with a competent data-protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your privacy rights, contact us at:

Email: hola.huellitas0@gmail.com

Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before processing your request.

We will respond within the time limits required by applicable law.

11. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM

If you are located in the European Economic Area or the United Kingdom, applicable data-protection laws, including the GDPR or UK GDPR, may provide additional rights and protections.

Depending on the circumstances, we may process your personal information on the following legal bases:

• Performance of a contract.

• Compliance with a legal obligation.

• Legitimate interests.

• Your consent.

Where processing is based on legitimate interests, you may have the right to object in certain circumstances.

Where processing is based on consent, you may withdraw your consent at any time.

You may also have the right to lodge a complaint with your local data-protection authority.

12. UNITED STATES PRIVACY RIGHTS

Depending on your state of residence, you may have additional rights under applicable United States privacy laws.

These rights may include:

• The right to know what categories of personal information we collect and how we use or disclose them.

• The right to access certain personal information.

• The right to request correction of inaccurate information.

• The right to request deletion of certain personal information.

• The right to obtain a portable copy of certain personal information.

• The right to opt out of certain targeted advertising, sale, or sharing activities where applicable.

• The right not to be discriminated against for exercising your privacy rights.

To submit a privacy request, contact hola.huellitas0@gmail.com.

We will verify and respond to requests in accordance with the laws applicable to your state of residence.

13. CHILDREN'S PRIVACY

Our website is intended for individuals who are legally permitted to use online shopping services under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

14. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their personal information, including keeping account credentials confidential and using secure devices and networks.

15. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, or services.

These third parties operate independently and have their own privacy practices and policies.

Huellitas™ is not responsible for the privacy, security, or content practices of external websites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or legal obligations.

Any revised version will be published on this page with an updated "Last updated" date.

Where required by law, we will provide additional notice or request consent before implementing relevant changes.

17. CONTACT HUELLITAS™

If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise your privacy rights, please contact us:

HUELLITAS LLC
8206 Louisiana Blvd NE, Ste A #10347
Albuquerque, NM 87113
United States

Email: hola.huellitas0@gmail.com
Website: https://holahuellitas.com/

We appreciate your trust in Huellitas™ and are committed to treating your personal information responsibly.

HUELLITAS™ — Thoughtful Care for Every Paw. ❤️