SHIPPING & DELIVERY POLICY

HUELLITAS™ | Thoughtful Care, Delivered to Your Door

At Huellitas™, we believe caring for your pets should be simple and convenient. That's why we offer free shipping on every order, with reliable order updates from checkout to delivery.

1. SHIPPING DESTINATIONS

We currently deliver to the following destinations:

• Spain

• European Union

• United Kingdom

• Switzerland

• United States

• Canada

• Australia

2. ORDER PROCESSING

All orders are carefully processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that processing time is separate from shipping and delivery time.

3. SHIPPING & DELIVERY TIMES

Our estimated delivery time is 4–10 days after dispatch.

Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, public holidays, or unforeseen circumstances.

You will receive an email notification once your order has been dispatched.

4. SHIPPING COSTS

FREE SHIPPING ON ALL ORDERS

We are pleased to offer complimentary shipping on every order to all destinations listed in this policy.

There are no additional shipping charges. The total displayed at checkout is the amount you pay.

5. ORDER TRACKING

Once your order has been dispatched, we will send a confirmation email containing your tracking information.

You can use this link to follow your parcel's shipping progress.

If you have not received your tracking information within 3 business days of placing your order, please contact our customer care team:

Email: hola.huellitas0@gmail.com

6. DELAYED, LOST OR DAMAGED ORDERS

Your satisfaction matters to us.

If your order has not arrived within 15 business days after dispatch, or if it arrives damaged, please contact our support team.

We will review the issue and work with you to arrange an appropriate resolution, which may include a replacement or full refund in accordance with our policy.

You do not need to contact the shipping carrier yourself.

7. INCORRECT OR INCOMPLETE ADDRESSES

Please ensure that your shipping information is accurate and complete before confirming your purchase.

If an order is returned due to an incorrect or incomplete delivery address, our team will contact you to discuss the available redelivery arrangements.

8. CONTACT OUR TEAM

Have a question about your delivery or need assistance with an order?

Our customer care team is here to help.

Huellitas™ Customer Support

Email: hola.huellitas0@gmail.com

Website: https://holahuellitas.com/

HUELLITAS™

Because every pet deserves a little more love. ❤️