Returns & Refunds

Returns & Refunds

30-day returns

You have 30 days from delivery to return an order for a refund or exchange. No reason needed.

Email hola.huellitas0@gmail.com with your order number and we'll confirm the return address and next steps within 2 business days.

If you're in the European Union

EU consumers also have a statutory 14-day right of withdrawal from the day you receive the order, without giving a reason. This right exists alongside our 30-day policy and is never reduced by it. Where the two differ, whichever is more favourable to you applies.

EU consumers additionally have a statutory 2-year guarantee of conformity on faulty goods.

If you're in the United Kingdom

UK consumers retain their rights under the Consumer Rights Act, including in respect of goods that are faulty, not as described, or not fit for purpose. Our 30-day policy is in addition to those rights.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or wrong, send us a photograph with your order number. We'll arrange a replacement or a full refund at no cost to you — you won't be asked to pay return shipping on our mistake.

How to start a return

  1. Email hola.huellitas0@gmail.com with your order number.
  2. We confirm the return address and next steps within 2 business days.
  3. Once the return is received and checked, we issue the refund to your original payment method.

Refund timing

Refunds go back to the original payment method. Depending on your bank or card issuer, the money usually appears within 5 to 10 business days of us issuing it.

Exceptions

For hygiene reasons we can't accept returns on grooming and hygiene products that have been opened or used, unless they're faulty. This doesn't affect your statutory rights.

Huellitas is the trading name of HUELLITAS LLC, a Limited Liability Company registered in the State of New Mexico, USA (Entity ID 0008121642).